What Clients Say About Working With Us
Households across Kuching who needed order brought to their retirement paperwork — here is what they found.
Back to Home340+
Households Served
4.8
Average Rating
8
Years in Practice
97%
Session Completion
From the Households We Have Worked With
Halimah Kamaruddin
Kuching, Sarawak
My husband's pension papers were in four different folders and one plastic bag. I had tried to sort them twice myself and given up. After the sorting appointment, I finally had a clear contents list and knew exactly what was there and what was missing. The session took about two and a half hours. Worth every ringgit.
July 2025 — Records Intake
Lim Teck Wah
Kuching, Sarawak
I was trying to prepare my EPF withdrawal application and kept getting confused about which form needed which attachments. The guided sessions sorted that out. Raymond went through each section with me without pushing me to decide things that were not his to decide — he was clear about that. The tracking sheet has been useful since.
July 2025 — Guided Preparation
Fatimah bt. Awang
Pending, Kuching
My mother passed away and we found her pension documents in a suitcase. Nobody in the family knew what everything was or where the originals for her EPF were. Tessera Point came to the house and sorted through everything over an afternoon. Some of the older papers were fragile and they photographed those before touching them. That detail mattered to me.
June 2025 — Records Intake (Home Visit)
Richard Chai
Kota Samarahan
We went through the Family Records Continuity Programme for my parents. They are both in their seventies and neither of them knew where each other's documents were. We now have a printed index that sits in the filing cabinet and a digital folder that my siblings can access. Nora ran the family meetings well — she did not rush us.
July 2025 — Family Continuity
Mohd Nadzri Salleh
Tabuan Jaya, Kuching
I appreciated that they were upfront about what they would not do. When I asked about whether my pension amount looked correct, Suraya said plainly that that was not their role and gave me the office number to call. That kind of honesty is not something you always find. The sorting itself was thorough.
June 2025 — Records Intake
Jennifer Lau Siew Mei
Kuching City
I was four weeks from my intended retirement date when I realised I had no idea whether my submission was complete. The guided sessions moved quickly because I had already gathered most of the documents. We completed all four sessions over about a month, and I submitted everything with a full copy set in hand. Much less stressful than doing it alone.
July 2025 — Guided Preparation
Three Client Situations
These are representative accounts of how different households approached the work of sorting and preparing their retirement documents.
A Folder Passed Between Siblings
The Situation
After a father's death, a folder of pension and employment documents was handed to the eldest daughter. Nobody in the family knew what was in it, some papers were water-damaged, and two of the adult children lived outside Kuching.
What We Did
We conducted a sorting appointment at the client's home. Damaged papers were photographed before handling. All documents were grouped by employer and date, labelled and placed in dividers. A contents list was produced and given to the client in the same session.
The Outcome
The family received a clear record of what existed, with condition photographs of the fragile material. The daughter was then able to share the contents list with her siblings before meeting with the relevant pension office. The appointment took three hours.
"We finally knew what we had. That was the most valuable thing — just knowing."
First-Time Retirement Submission
The Situation
A retired civil servant had most of his documents but was uncertain how to complete the submission forms accurately, which enclosures were needed and in what order to arrange them. He had visited the pension office twice without completing the submission.
What We Did
Four sessions over five weeks. Session one identified the missing documents. Session two covered form completion using published guidance. Session three assembled the enclosures in the requested order. Session four set up a tracking sheet to record dates and reference numbers after submission.
The Outcome
The client submitted a complete application with a full copy set and a tracking sheet. He reported back three months later to say the submission had been accepted without request for additional documents — his first complete submission after two incomplete attempts.
"Two visits to the office with incomplete forms. The third time, everything was in order."
Making Records Findable Across a Family
The Situation
Both parents in a family of four adult children held records in separate locations — some at home, some with a sibling, some in a safe deposit box. Nobody outside the father had full information about what existed or where it was stored.
What We Did
Two facilitated family meetings over eight weeks. A master index was built listing every known document, its location, and who held access. Storage recommendations suited to Kuching's climate were prepared. Both parents reviewed and corrected the index at the second meeting.
The Outcome
The family received the master index in print and digital formats, along with an update protocol document. The twelve-month review appointment is scheduled for August 2026. Three of the four children now have access to the digital folder.
"My children used to call me when they needed any document. Now I can tell them exactly where to look."
Get in Touch With Tessera Point
Phone
+60 82-419 736Address
9 Jalan Padungan Utara
93100 Kuching, Sarawak
Hours
Mon–Fri: 9am–5:30pm
Sat: 9am–1pm
Credentials and Professional Registrations
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