A Service That Stays Within Its Scope
Tessera Point handles the clerical side of pension records and retirement documentation. We do that one thing carefully, consistently and without overstepping into areas that belong with regulated professionals.
Back to HomeSix Reasons Clients Choose Tessera Point
Narrow, Defined Scope
We do clerical work only. The boundary is stated clearly before any appointment.
In-Person, Kuching-Based
Every session is conducted in person. Documents are handled face-to-face, not posted or scanned remotely.
Staged Services
Three separate services match three different starting points, so you only pay for what your situation actually needs.
Condition Records Before Handling
Fragile documents are photographed before we touch them. The original state is always on record.
Family-Oriented Options
The Continuity Programme involves the whole family, not just the person whose records they are.
Local Climate Storage Advice
Storage recommendations account for Sarawak's humidity and heat, which affect paper more quickly than most households expect.
Each Benefit Explained
Practical Experience With Retirement Documents
Sorting retirement records is not the same as sorting general paperwork. Malaysian pension documents come from multiple sources — EPF, government pension offices, past employers — and they use different formats, reference numbers and date conventions. Our team has sorted enough of these files to recognise what is present, what is likely missing, and where to look.
- Familiarity with EPF statements, government pension correspondence and employer letters
- Ability to date documents where the date is not on the face of the paper
- Condition assessment before any handling begins
A Method That Moves in Stages
We do not arrive and improvise. Each service follows a defined sequence — intake, sort, label, photograph, summarise — and each guided session covers one stage only. This keeps the work from becoming overwhelming and means the client always knows what has been done and what is next.
- Pre-appointment checklist shared with client before sorting day
- Each session follows a fixed sequence: gather, sort, label, photograph, summarise
- Written notes after every guided session
Direct, Unhurried Client Contact
We are a small team. Clients speak with the person who will handle their documents, not a receptionist or a call centre. Sessions are not timed at a pace that suits us — they run at a pace the client can follow.
- Home visits available for sorting appointments within Kuching
- One working day response to all enquiries
- Phone available during office hours for direct questions
Fixed Prices, No Hidden Items
Our three services are priced clearly: RM 470, RM 1,180 and RM 3,900. The deliverables included in each price are listed before the client commits. If a session is running longer than the stated scope, we discuss that with the client rather than simply adding to the bill.
- Three fixed-price services suited to different needs and budgets
- Deliverables listed before any commitment is made
- Scope changes discussed, not assumed
A Tangible Output at the End of Every Service
Every service ends with something physical the client can use — a labelled and organised set of documents, a guided form completion and copy set, or a master index in both print and digital format. The work is not advice; it is a product.
- Sorting appointment: labelled sections, contents list, condition photographs, plain summary
- Guided sessions: working folder, completed form set, copy set, tracking sheet
- Continuity programme: master index (print and digital), update protocol, 12-month review
Our Approach vs. Typical Alternatives
Retirement paperwork is often handled informally, deferred, or passed to a professional whose time is billed for the full range of what they know — not just the clerical part. Here is how Tessera Point differs.
| Aspect | Typical Approach | Tessera Point |
|---|---|---|
| Scope of work | Often undefined or shifts during process | Stated in writing before any session |
| Document handling | Photocopied or retained without condition record | Photographed before handling, returned same day |
| Advisory input | Mixed in with clerical work, scope unclear | Clerical only; advisory questions redirected explicitly |
| Pricing | Hourly or unclear until the end | Fixed price per service, deliverables listed upfront |
| Location | Office-only or fully remote | Office or home visit within Kuching |
| Family involvement | Individual client only | Family sessions available in Continuity Programme |
| Storage advice | Generic or absent | Sarawak climate-specific recommendations |
Distinctive Features of Our Service
Pre-Handling Condition Photography
Before any fragile, illegible or damaged document is moved or sorted, we photograph it at high resolution. This is not standard practice in general administrative services and protects both the client and our work from dispute about original condition.
Twelve-Month Review Included in the Continuity Programme
The Family Records Continuity Programme includes a follow-up appointment one year after delivery. Most administrative services do not offer structured reviews as part of the original price.
Climate-Specific Storage Guidance
Our storage recommendations are built around Kuching's conditions — average relative humidity, seasonal temperature shifts and the specific risks those conditions pose to paper and cardboard archives. Generic guidance from the peninsula or overseas does not account for this.
Dual-Format Master Index
The master index we produce for Continuity Programme clients is delivered in both print and structured digital folder formats. The print version works when electricity is unavailable; the digital version is searchable and easy to share with family members who are not in the room.
Milestones and Professional Standing
340+
Households Served
8
Years in Kuching
97%
Session Completion Rate
3
Specialist Services
Speak With Us About Your Records Situation
Whether you have a folder of unsorted papers or a more complex multi-generation records question, a short conversation or written enquiry is the right place to start.
Send an Enquiry